REFUNDS OR EXCHANGES
At www.dryterra.com, we are committed to providing you with high-quality diatomaceous earth absorbent mats. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure that your shopping experience is pleasant and hassle-free. Please read the following terms carefully before making a return or exchange:

1. Return Policy
   ●Return Period: You have 30 days from the date you receive your item to return it. Please make sure to submit your return request within this period.
   ●Return Conditions: Returned products must be in new condition, unused, uncontaminated, and in original packaging. If the returned product is used or damaged, we reserve the right to refuse the return request or charge a corresponding restoration fee.
2. Exchange Policy
   ●Exchange Request: If you wish to change the size or color, please submit an exchange request via email within 30 days of receiving the product. We will provide you with the specific exchange steps.
   ●Exchange Conditions: Same as the Return Policy, the exchanged product must be in new condition, unused, and in original packaging.
3. Refund Processing
   ● Refund Method: After we receive and inspect the returned item, if it meets the return conditions, we will process your refund within 5 business days. The refund will be returned to your original payment method.
   ● Shipping Cost: Unless we send the wrong item or a defective item, the return shipping cost is borne by the customer.
4. Application Process
   ● Submit Request: Please contact the customer service team by email with your order number and the reason for return/exchange.
   ● Obtain Authorization: We will review your request and provide the authorization information for return/exchange and the return address.
   ● Shipment: Package the item safely and return it to us according to our instructions.
   ● Waiting for Processing: After we receive the returned item, we will inspect it and process your refund or exchange request.
5. Support and Help
   If you have any questions or need help during the return or exchange process, please feel free to contact us at the following methods:
   ● Email: [email protected]

Thank you for choosing www.dryterra.com products, we look forward to providing you with better service!