FREQUENTLY ASKED QUESTIONS
Welcome to www.dryterra.com. To help you better understand our diatomaceous earth absorbent mats and related services, we have compiled the following frequently asked questions and answers. If your question is not listed here, please feel free to contact us.

1. What is diatomaceous earth absorbent mat?

Diatomaceous earth absorbent mat is a mat made of natural diatomaceous earth with excellent water absorption performance. It can absorb moisture quickly and effectively prevent the formation of moisture and mold. It is suitable for use in bathrooms, kitchens and other humid environments.

2. What are the main advantages of diatomaceous earth absorbent mat?

● Quick drying: It can absorb moisture quickly and allow the mat to dry quickly.

● Anti-slip design: Provides good anti-slip performance to ensure your safety.

● Easy to clean: Just wipe with a damp cloth to clean, not easy to breed bacteria.

● Environmentally friendly material: Made of natural diatomaceous earth, non-toxic and harmless.

3. How to clean and maintain diatomaceous earth absorbent mat?

Cleaning method:
● Use a damp cloth or sponge to wipe the surface of the mat.
● If there are stubborn stains, use a small amount of neutral detergent.
● Regularly place the mat in a cool place to dry to maintain its water absorption effect.

4. What is the return and exchange policy?
   We offer a 30-day return and exchange policy. If you are not satisfied with the product you purchased, please make sure the product is in new condition and contact us for return authorization. For detailed return and exchange terms, please refer to our return and exchange terms.
5. How is the shipping cost calculated?
   The shipping cost depends on the shipping method and destination you choose. The specific shipping cost will be displayed at checkout.
6. What should I do if the product I received is damaged?
   If the product you received is damaged during transportation, please contact us in time and we will provide you with a solution. Please submit a damage report within 7 days after receiving the product.
7. How do I track my order?
   Once your order is shipped, we will send a confirmation message via email, which contains an order tracking link. You can check the order status in real time through this link.
8. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact us as soon as possible. We will try our best to accommodate your request, but once an order has entered the shipping process, we will not be able to make changes or cancellations.
9. What if I have technical problems on the website?
   If you have any technical problems while navigating our website or completing a purchase, please contact our customer support team via email and we will assist you as soon as possible.
10. How to contact us?
    If you have additional questions or need further assistance, please contact us at the following methods:
    ● Email: [email protected]

Thank you for visiting www.dryterra.com! We look forward to providing you with quality products and services!